Privacy Policy

1. Introduction

Serenade, operated by Synthweave ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered personalized song creation service. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and profile details when you create an account
• Song Inputs: Personal stories, names, occasions, preferences, and other details you provide to generate songs
• Payment Information: Billing details processed securely through our payment provider (Stripe). We do not store your full credit card number
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, songs generated, and interaction patterns
• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, and referring URLs
• Cookies: See our Cookie Policy for details

2.3 Information from Third Parties

If you sign in using a third-party service (such as Google), we may receive your name, email address, and profile picture from that service, subject to your privacy settings with the provider.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Generate personalized songs based on your inputs
• Process transactions and manage your account
• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate the Service (e.g., hosting, payment processing, analytics)
• AI Providers: Your song inputs are processed by AI systems to generate music. Inputs are used only for generation and are not used to train third-party AI models
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Song generation inputs may be retained to allow you to re-access and re-generate songs. You may request deletion of your account and associated data at any time by contacting us. We will delete or anonymize your information within 30 days of a verified request, unless retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, secure authentication, and access controls. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@sendserenade.com.

8. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@sendserenade.com.